The Drawer Cash Out report works on the basis of the staff user who is logged in, and the report details are specific to that user's transactions during a certain date and time. If your department has POS staff sharing a login, the Drawer Cash Out will include transactions for all staff using that login during the date/time selected. If you want a staff-specific report, you should be using a different user login for each separate staff member.
Your staff should begin their shift with a verified drawer count of both cash and check totals. Without a verified drawer count at the beginning of the shift, the Drawer Cash Out report cannot be used. Additionally, the staff member should make sure the username in the top left corner is their correct username.
Additional resources on the Drawer Cash Out Report can be found in our Knowledge Base.
