Cancellations, refunds, and voids can be done from the MyRec.com POS Portal. Based on the user login credentials permissions set by your Department, you may or may not have access to perform these. If your credentials do not permit this, a user with higher level access in your department will need to take care of the cancellation, refund, or void process.
There may be instances when a payment is accidentally or incorrectly made within the system and needs to be voided same day before it processes through the payment gateway. Depending on your Department's Specific Merchant Settings & your specific User Login Permissions, the process below may appear slightly different for you.
Additional resources on Refunds & Voids can be found in our Knowledge Base.
